Some might be attempted to compare assume that the two firms are on the same level on strategic leadership. Tom Gardner: So I guess you would say in some way that, that work you did there really set you up to create something at Southwest that without seeing one situation after another, yeah, you would have made more of those mistakes in your early years. He had a manager of 17 years standing, and went in and fired him one day. With a small office and no window, Herb would be caught going through the airport, giving hugs to all the employees. Herb Kelleher: Oh, it was four or five. It was the only U.
Herb Kelleher: It was, of course, a horrible shock when we realized it was a terrorist attack. Well, first of all, and I think this has something to do with history and learning something about history, I was well aware that the airline industry was a very difficult industry. In other words, flights from San Antonio to Dallas were scheduled in terms of what your arrival was in Seattle or Paris. The customer is happy so they keep coming back, which pleases the shareholders. I'm not going to say we will never do it.
You know, the new security platform. To support the strategy, the company determined to fly only one type of airplane, the Boeing 737, and to substitute linear flying for the hub-and-spoke model that has prevailed in the industry. And I did all kinds of things. We hired you because you're you. I think the difficulty for them is the cultural aspect of it. We never got dangerously in debt and never let costs get out of hand.
Herb Kelleher: Well, first of all, I never drank anything there except club soda Tom, I want that to be clear on the record without any peradventure of the doubt. Tom Gardner: Why do so many airlines go bankrupt and why has Southwest Airlines never laid off a single employee? There's no way to challenge that. You're firing 'em during bad times. Because of low cost and a productive work force. He was born to Ruth Moore Mother and Harry Kelleher Father on March 12, 1931 in Camden New Jersey. That concerns me a little bit. They were very agreeable and very open.
My slogan has always been, 'We manage in good times so that we'll do well in bad times. So we were always well set up to ride through the bad times, and market share was not our focus. In July 2010, Kelleher was appointed chair of the board of directors for 2011. Tom Gardner: I mean, that ultimately would have been a great merger for the two of you, right? Kelleher continually cultivated such a funloving attitude at the company. He died on January 3, 2019 in Dallas at the age of 87. That hurts me more than anything else, emotionally. He just took all the passengers to a movie.
Singular Focus: Most hero worship praises an individual for a select few attributes. The kids are the feminine, cautious and intuitive, the audience is the androgynous, passive and oblivious, and the leadership is the masculine, blunt and tricky. However, the vision was not articulated appropriately. In contrast specifically to hero worship though, the benefits of servant leadership include: 1. And I'm sure I was most engaging.
It was a letter, which this guy found on his desk after C. You saw me just hesitate a little, didn't ya? And maybe even a little bit about the Wright Amendment and the battle for Love Field. As a welcome gift, I will send you a Free Access Pass to my digital seminar, Unlocking Your Creative Genius. Tom Gardner: And tell me about your brothers and sister. Statistically, Southwest employees worked longer and harder than employees at any other airline. However, following his passing, there were many people who referred to him as a great leader.
It proposes that my company go into another business. Start with employees and the rest follows from that. That was not part of your. One evening, a discussion over drinks with a client, an air charter service owner, led to the opportunity for Kelleher to combine his practice of law with the adventure of starting a new business. His vision, his leadership style and his strategies always focused on doing good to people and getting the best out of them. He works seven days a week.